Returns & Service

Before returning articles, we recommend you to read through the following information, at the bottom of this page at the item "registration return" you will find how to provide the details of your return, in that way we will have all the necessary information to treat your return request.

Cancellations - return of goods - right to renounce

As a private customer you are entitled to a period of 14 days in which you can renounce your sale. Theis period of 14 days is to be counted starting from the delivery date. If our goods do not meet your expectations, please give us a written notice within the said period of 14 days. Provided that the packaging of the article has not been used or opened, you can return the goods, without paying any fine, and without providing a reason. Opened packages or used goods can no longer be returned.

Make sure to adequately wrap the goods in their original packaging. The client has to take on the transportation costs of the return shipment. We do not accept shipments sent COD. The products have to be accompanied by the original sales documents (invoice, receipt). Upon reception and verification of your shipment, we will send you a replacement article or a gift certificate for total price of the products except for the transport cost of the initial order.

The right to renounce does not apply to made to measure and customized articles.

Warranty

Products that are inadequate or have defects are to be returned to us within the delay specified by the manufacturer or provider. The items have to be accompanied by a thorough description of the defect and a copy of the invoice, this to verify the date of purchase.  Concerning the waranty, DELRUE Inc. can only be held responsible for the repair or replacement of the products, and not for the costs applicable and suchlike. Defects or damages due to normal use, or caused by incorrect handling (incorrect assembly, lack of maintenance or inadequate maintenance, abnormal use) or modifications that have not been carried out by or advised by DELRUE Inc. or the manufacutrer, will be excluded from warranty.

Conditions of repair

1) In case of repair with warranty demand, the manufacturer or provider will decide whether the goods will be replaced, repaired or refunded. If the defect is not covered by the warranty, and you do not want the product repaired, a fee of ? 30.00 will be charged as specification and shipment cost. 2) In case of a repair that is not covered by the warranty, a specification cost of ? 30.00 will be charged. This cost will be deducted as an advance in case of repair. If you choose not to have the product repaired, the cost of ? 30.00 will be regarded as specification and shipment cost. When you wish to reclaim the product in case of a non-repair, an extra ? 25,00 will be charged to return the product to our shop. If you wish to have the product sent back to your home, we will also charge the transportation costs applicable in this case. Repairs that have not been collected within 3 months, automatically become property of DELRUE Inc. Return address: DELRUE nv Grote Leiestraat 4  8570 Anzegem, Belgium

Registration return

Please log in with yoy personal login via the link at the top of the home page. By the link below "Registration return" you will be directed to the page "my orders", go to 'details order" of the order where you bought the product(s) you want to return, select the product(s) you want to return and push the button 'returns". You will be directed to a new page where you see the products you want to return , enter the details to specify reason, amount, upload a picture or film to as proof for your return and possible remarks. When you entered all the details push the button "send" and the registration of your return request will be completed. As soon as we have traited your return request and the return has been accepted , we will inform how to proceed for the return . Otherwise, we will inform you about the refusal of your return request.

You can consult at any time, the progress of your return request by the link  "My returns"

REGISTRATION RETURN

Dispute

Belgian legislation is applicable. the court of Kortrijk and the en het Magistrates Court of Waregem are qualified.